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Displaying 4 articles of 4 total result(s).
Original Article

Implementation Of A Customer-Oriented Approach In The Management System Of Hotel Industry

O.N. Perezhogina
,
A.V. Pavlova
,
A.D. Khajrullina
,
E.N. Kulik
,
L.G. Nabieva

Keywords: Customer focus, competitive advantage, hotel business, services.

Article no: 160

Pages 1570-1585

Doi: 10.15405/epsbs.2019.03.160

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Original Article

Proposals To Change The Cargo Tariffication System

Natal’ya N. Grigorieva
,
Viktoriya A. Olentsevich
,
Valeriy E. Gozbenko
,
Sergey K. Kargapoltsev
,
Yuliya I. Karlina
,
Maksim G. Shtayger
,
Antonina I. Karlina

Keywords: Economic losses, highly profitable cargo, linear dependence, principles of customer focus, railway transport system

Article no: 106

Pages 890-897

Doi: 10.15405/epsbs.2021.07.106

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Original Article

Application Of Correlation Analysis In The Study Of Passenger Service Quality Indicators

Valeriy E. Gozbenko
,
Viktoriya A. Olentsevich
,
Sergey K. Kargapoltsev
,
Tat’yana A. Bulokhova
,
Yuliya I. Karlina
,
Maksim G. Shtayger
,
Antonina I. Karlina

Keywords: Customer focus, marketing research indicators, performance parameters, quality of passenger service

Article no: 107

Pages 898-906

Doi: 10.15405/epsbs.2021.07.107

>View as HTML >Abstract >Download PDF

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